This manufacturing company had a mixed fleet of various makes of printer/copiers with no control over users printing which became very costly.

The customer also reported that they felt they were receiving an inadequate service response time and SLA’s were not being met.

IOS reviewed and assessed the customers device requirements in each department and installed a mixed fleet of Xerox Versalink and Altalink multifunction devices incorporating Xerox Workplace Cloud Print Management solution and a Fully Managed Print Service.

Workplace Cloud Print Management, has given the customer full visibility and reporting of all users in the organisation and enabled them to encourage changes in behaviours, through analytics. This has resulted in reducing their volumes by 20% and driven costs down accordingly and eliminated wastage.

Our fully managed print solution automates consumables replenishment and proactively monitors all devices for any attention that may be required.

Since the original installation the customer has grown and opened more branches throughout the UK that are easily managed by both Workplace Cloud and our Managed Print Solutions allowing the devices to report back to head office, from their other sites, in real-time.