A large Pharmaceutical business with 24-7 operations, had a very busy IT Support team, who were being distracted from core projects, to manage MFD/Printer fleet issues, on a daily basis.

The site produces large volumes of documentation, in a variety of departments, for differing reasons.

They approached IOS to investigate a better method of supporting their fleet, which was spread across multiple sites and buildings, in order to reduce the burden on their IT team.

IOS provided a Fully Managed Print Service and in addition regular proactive site visits, which has been instrumental in streamlining processes and saving valuable time within the IT department.

IOS monitors the daily operation of the printer fleet and ensures consumable supplies are on hand and replaced as necessary.

The ability of IOS to identify inefficiencies and implement automation solutions have significantly reduced manual workloads, allowing on-site IT teams to focus on more strategic initiatives and higher value tasks within the business.

Proactive site visits to carrying out preventative maintenance and installing supplies have been invaluable in saving the IT department’s time and ensuring virtually no downtime for the fleet.

This has had a hugely positive impact on their busy IT department.

Comment from the Head of IT at a recent review was:

“Your proactive approach to providing timely solutions has prevented potential issues ensuring seamless support to our IT department, and the business.

Thanks for your efforts we can now operate more efficiently and effectively, ultimately accelerating innovation in the pharmaceutical industry.”